A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

Side-by-side comparison of manual turnaround planning using wall charts versus digital planning with MaTaP PRO software interface.

The challenge of industrial turnarounds

When industrial plants undergo a turnaround, things get complex – fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the recommissioning of the plant.

In this interview, our product manager Christian shares how a customer request sparked the initiation of the pilot project “MaTaP – Management Tool for Turnarounds and Projects” to the development of the comprehensive industrial turnaround software “MaTaP PRO”. He also gives insight into the challenges the development team needed to overcome, and what the future holds for the software solution.

Christian has been leading the project at Augmensys since summer 2021. The project started in 2018 and was handled by our previous colleague Roman. When Christian took over, the project was still in the pilot phase.

Christian from Augmensys on the goal behind MaTaP PRO: accelerating turnaround planning, execution, and providing structure and clarity.

Why the process industry needs a better way to handle turnarounds

 

Q.: Why does the process industry need MaTaP PRO? 

Christian: In the process industry, large-scale activities like component replacements, repairs, or the recommissioning of a plant often involve several hundred, sometimes even up to a thousand people. Detailed planning of all work orders is absolutely essential, as is ensuring that execution is transparent and traceable.
At the same time, teams need to stay flexible, as scope changes and punch points can arise unexpectedly and need to be addressed quickly and efficiently. Clear documentation and strict adherence to safety standards are also non-negotiable, both for internal staff and external contractors.
Moreover, turnarounds represent a significant financial investment for companies. Minimizing downtime and keeping costs under control requires accurate planning, efficient execution, and reliable documentation. That’s where MaTaP PRO comes in – as a modular software for turnarounds, optimizing planning and execution during industrial shutdowns. The solution helps reducing downtime and ensures smooth management of changes throughout the project.

How it all started: From pilot project to product vision

 

Q.: What was the reason for starting the pilot project “MaTaP”?

Christian: In 2018, a customer reached out to us: they needed a solution specifically tailored to the demands of turnarounds.

Up to that point, they had been relying on paper-based processes and a few isolated digital tools. But that approach made it difficult for everyone involved to have a transparent overview of tasks. It was also hard to track completed work or keep up with changes to the scope or budget.

There was no single tool that all teams used consistently, which made communication and coordination across groups more complicated. And since documentation was incomplete in many cases, important learnings from past turnarounds were often lost – making future planning and negotiations with contractors more challenging.

The goal was clear: they wanted a software solution that would accelerate planning and execution while providing more structure and clarity. That’s how the pilot project “MaTaP” was born – a custom tool built based on our UBIK® software.

Manual turnaround planning with wall charts before using MaTaP PRO software.
Q.: Why did you decided to turn this pilot project into a fully comprehensive software? What challenges did the development team face? And how long did it take?

Christian: We realized pretty quickly that the pilot project had much more potential than just being a solution for one customer. The core idea of accelerating turnarounds is valuable for other clients as well, so transforming it into a full product made perfect sense.

One of the biggest challenges our development team faced was finding the right balance between flexibility and stability. From the start, we built the product on a modular architecture using plugins through the Managed Extensibility Framework (MEF) within the .NET Framework. This means that MaTaP PRO is based on core modules that cover the entire turnaround lifecycle, but additional modules can also be added and customized to the specific needs of individual clients.

But that flexibility came with a challenge: we had to separate client-specific features from the core modules in a clean and sustainable way. The goal was to ensure that new developments wouldn’t interfere with existing functionality or impact our current users. At the same time, we needed to create customizable interfaces and generate templates efficiently from historical data – both critical for reuse and long-term value.

We started turning the pilot into a comprehensive solution in September 2023 until the end of December 2024. So, it’s been a little over a year. Working with Scrum, doing early tests and having functional designs as manual tests really helped us to secure stability and quality at the same time.

What sets MaTaP PRO apart from other solutions

Q.: Are there comparable solutions for the process industry? What distinguishes MaTaP PRO from other solutions?

Christian: There are indeed other solutions on the market, but many of them only address specific parts of a turnaround’s lifecycle. MaTaP PRO, on the other hand, was developed specifically for turnarounds – so our clients can manage the entire lifecycle within a single software.

With our software, users can monitor progress in real time, whether on a desktop using the wallpaper or via tablets on-site. The admin tool gives management full access to all recorded data, enabling them to plan and make informed decisions when adjustments are needed.

What really sets MaTaP PRO apart is the flexibility and transparency it gives turnarounds. Scope changes and punch points can be added and tracked easily at any stage. This adaptability, combined with a clear overview of all processes, is what makes the software so effective.

Digital turnaround management with MaTaP PRO software showing automated progress tracking and structured task execution.
Looking ahead: The future of MaTaP PRO

Q.: How will MaTaP PRO continue to develop? What is your vision for the future?

Christian: We already have several clients who’ve seen significant cost reductions and efficiency gains thanks to MaTaP PRO  –  and we’re excited and proud about that. But our work doesn’t stop here. We’re continuously working to expand and improve the solution.

Looking ahead, we plan to develop a dedicated desktop client, expand our plugin ecosystem, and further enhance our import technology. Additionally, we’re focusing on extending the functionality of the mobile app to give users even greater flexibility when working in the field.

Thank you

Instead of a classic summary of this interview, we’d like to fill the last lines with appreciation and gratitude for our colleagues: Dear Development and Service team, without your hard work, extra hours, lots of passion and brain power put into this project – the launch of MaTaP PRO wouldn’t have been possible. Thank you! You rock!

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024.

The success of the companies was measured based on economic performance over the past three business years, and we’re proud to be recognized as one of the most successful companies in Carinthia.

A big thank you to our amazing team for their hard work and dedication, and to everyone who made this evening unforgettable!

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...

Augmensys nominated for the Export Award Carinthia 2024

Augmensys nominated for the Export Award Carinthia 2024

On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in the Export Gala.

Our company Augmensys was nominated for the Export Award in the “Service Exporters” category for the third time, which fills us with great joy and is a fantastic recognition of the work of our colleagues.

With customers in over 13 nations, we have been able to increase our export rate by 10%. Overall, we expect an export rate of 84% in 2024.

We would especially like to thank our fantastic team. Without you, such a nomination would not be possible.

 

We would like to thank the Carinthian Chamber of Commerce, Außenwirtschaft Kärnten and Raiffeisen Landesbank Kärnten for organising this fantastic evening.

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...

Interview with Fleischmann & Petschnig Dach

Interview with Fleischmann & Petschnig Dach

An Interview with the roofer company F&P Dach about their use of the software UBIK

Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections.

The roofer performs the inspection offline using a tablet.

By scanning a QR code attached to the roof, the software jumps to the relevant data and documents.

Any damage to the roof is recorded in the inspection report, and UBIK automatically generates a comprehensive report on-site from this data.

The roof owner receives the report and can easily identify the necessary repairs.

Immediate attention is required for areas marked in red, while orange areas require attention soon. Green areas do not require repair.

UBIK generates a corresponding quotation and invoice automatically.

We asked Patrick Sintitsch, Division manager for roof maintenance, directly: What do you like about UBIK? What could be better?

Why did F&P Dach decided to work with Augmensys?

As Fleischmann & Petschnig, we were looking for a reliable partner to digitalise our roof maintenance and roof inspection processes.

 

How long have you been using our UBIK software for roof inspections?

We have been live and operating with Tele-Roofing since 2017.

 

Which projects have already been realised with UBIK?

Basically, we cover all roof maintenance in the Tele-Roofing programme.

This ranges from existing customers, where regular maintenance and repairs take place, to new customers where a complete survey of existing or newly installed roofs takes place.

 

Are there any particular features or aspects of the software that are particularly helpful for your requirements?

We are currently focussing on the Xamarin mobile application, as it allows our employees to carry out their daily work more quickly. We particularly like the quick handling of the photo documentation, especially when recording damage.

 

 

What do the roofers say about UBIK?

The Tele-Roofing application is very helpful for our employees. Of course, switching from existing processes to new ones is always difficult and bumpy. But thanks to constant adjustments and improvements, everyone is satisfied.

 

How does the use of UBIK affect FP Dach’s day-to-day business?

Thanks to new assessment systems such as the traffic light system for roofs, where the entire partial areas are classified according to a traffic light system based on their condition, we can react faster and present our customers with solutions and measures more quickly in order to avoid further damage or to be able to give our customers a clear statement as to whether their roof is already in need of renovation or not. These analyses of the inspection reports are then discussed with the customer following the roof maintenance in order to discuss the best possible measures with them and save costs at the end of the day.

 

How easy was it to integrate our software into your existing processes?

The start was very mixed and sceptical. Our employees were used to carrying out roof maintenance manually. When introducing a digitalised roof maintenance tool, there were a lot of questions regarding additional work or simplification of processes. After targeted training and discussions with our employees, it quickly became clear that this would make work much easier for our employees on site.

 

Was there a need for training for your employees to use the software effectively?

There is actually a constant and ongoing need for training.

Especially with regard to the constant innovations that are intended to make work easier for our employees.

 

Can you share specific examples of positive results or experiences that have resulted from using UBIK?

The office can now analyse roof maintenance much faster and react quickly to major deviations. As a result, the customer can count on results much more quickly and can already expect proposals for solutions, thus saving costs.

 

How has the feedback from your customers been since you started working with UBIK?

At the moment, customers don’t have that much contact with the tele-roofing itself, as most of it takes place in the background and the finished test report including the checklists is currently being sent to the customer.

 

 

How satisfied are you with our support?

Very satisfied. We always respond quickly to short-term enquiries. When it comes to larger construction sites, a quick solution is usually sought with great endeavour.

In general, the employees are always friendly and endeavour to resolve any problems, requests, etc. as quickly as possible to our complete satisfaction as quickly as possible.

 

 

Were there situations in which you needed support and how did you respond?

There have often been issues here where we have urgently needed support from the Augmensys team. This was always tackled immediately and clarified and resolved independently with the interface programmes of our software. The flow of information and feedback always reached us very quickly and was always very constructive and characterised by complete transparency.

 

Do you have plans to expand or change the inspection processes in the future?

We are in constant dialogue with Augmensys to further improve our product and implement new features. There are also other areas in which we are currently in dialogue. Here we benefit greatly from the ideas and suggestions from the Augmensys team that supports us.

 

Can you recommend, working with Augmensys?

In general, I can highly recommend working with Augmensys.

All requests, complaints and problems are dealt with immediately and we receive feedback or a proposed solution for each individual point within a very short period of time.

We also benefit greatly from the expertise of Augmensys for other exciting inspection processes for further implementations and improvements.

We’re saying a big thank you to Patrick and the whole team from F&P Dach for this incredible feedback and are very much looking forward to our future projects!

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...

UBIK Guide in use at Wien Energie

UBIK Guide in use at Wien Energie

As part of the pilot project in cooperation with our partner WienEnergie, the newly developed possibilities of UBIK Guide for Mixed Reality guidance within critical activities such as the activation of plant components in the Flötzersteig and Arsenal power plants were extensively tested. The video gives an insight into usages like content creation or handling in the plant with the HoloLens 2 (Trimble helmet variant).

 

About UBIK Guide

UBIK Guide is the new mixed reality tool developed by Augmensys, which guides the user through the entire work process and thus supports learning while working by means of holographic instructions. The instructions are individually adapted to the needs of the customer and are visually linked to the application location, which means that the employee can immediately see what work needs to be done at what time and in what location.

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...

UBIK 4 – The new and improved UBIK!

UBIK 4 – The new and improved UBIK!

 

It was long in the works and trimmed to perfection by the whole team. Now it’s finally here, say hello to UBIK 4!
In the following we want to summarize the most important changes that come with this new and improved version.

 

 

BRIEF TECHNICAL OVERVIEW

  • Improved kernel for all clients.
  • Based on our Universal Client Foundation (nuget packages) for our own client developments, and committed to providing more support to our partners in doing the same.
  • Most new features will be available across all our clients, or they will be designed in a way that they require lower effort to reach new clients/platforms.

 

FEATURES

Property direct editing:

  • It’s now possible to directly edit most frequently used types of properties inline, instead of in additional dialogs.
  • The previously limited MRO task direct editing (boolean) is now extended to these property types as well.
  • Added more parameters to some property editing related commands for better customizability.
  • Better edit session management to prevent editing being overwritten by background content updates in rare cases.

Developer mode improvements:

  • Supports the inspections of collection item through indexers.
  • Supports type browsing from custom pinned data contexts.
  • Currently opened dialogs can also be inspected.
  • Added a button in the XAML browser to unpack all default templates

Security related improvements:

  • The app now informs the web service to terminate the user session upon logout or app closing.
  • The app no longer allows self-signed server certificates.

Performance:

  • Improved the performance of content filtering through XAML customizing.
  • Improved the app performance when deleting large amount of data (which happens when e.g. evaluating online queries).
  • To improve the AR performance and reduce power consumption, POSE FUSION is now turned off by default and can be enabled when necessary
  • PDF annotations are now treated as regular content changes and can be automatically saved (when AUTO SAVE MODE is on) as a result.

 

THE NEW LOOK

Overall, the goal was to provide a greatly enhanced, out of the box user experience, with little to no additional customizing efforts.

  • More unified page designs.
  • Quality of life improvements such as the ease of access to context menus.
  • Better grouping of similar context related actions, such as branch download.
  • Better text descriptions, icons and localization.
  • Most features in the old app’s top & bottom bars can now be used in customized UI.
  • Optimized the search result UI to better distinguish current and previous results.
  • And many others…

 

Get the App

More Information on UBIK 4

A glimpse behind the scenes: How MaTaP PRO optimises turnarounds from planning to recommissioning

  The challenge of industrial turnarounds When industrial plants undergo a turnaround, things get complex - fast. For 4 to 6 weeks, up to 1,500 people work together under immense time pressure to carry out critical maintenance and replacement tasks up to the...

3rd Place for Augmensys – Business Award from Austria´s Leading Companies

 We were honoured with the Business Award given from Austria´s Leading Companies securing third place in the Small Business category, in the beginning of October 2024. The success of the companies was measured based on economic performance over the past three...

Augmensys nominated for the Export Award Carinthia 2024

 On 25 June, the Carinthian Chamber of Commerce presented the Export Award 2024 in recognition of the outstanding commitment and achievements of local companies who have achieved remarkable success on international markets. Helmut Guggenbichler (CEO) took part in...

Interview with Fleischmann & Petschnig Dach

 Fleischmann & Petschnig Dach (in following  F&P Dach), a roofing company, uses our software UBIK for efficient roof inspections. The roofer performs the inspection offline using a tablet. By scanning a QR code attached to the roof, the software jumps to...